Legal PagesRefund Policy
Refund rules for setup fees, subscriptions, hardware, QR/NFC materials, partial refunds, disputes, and request timing.
Version 2026.06.07 | Effective June 7, 2026 | Last updated June 7, 2026Setup, subscription, and service refunds
- Setup fees may be refundable before assisted setup, production work, onboarding, or custom implementation begins.
- Subscriptions are generally billed in advance and renew monthly or annually. Mid-cycle refunds are evaluated based on service status, contract terms, legal requirements, and billing errors.
- Discounts, credits, trials, downgrades, and promotional offers may reduce refund amounts.
Hardware and materials
- QR cards, NFC stands, printed materials, photography, and custom hardware may become non-refundable once production, customization, shipping, or vendor work begins.
- Damaged, missing, or incorrect shipments should be reported promptly for replacement or refund review.
Requests and disputes
- Refund requests should be sent to billing support with account, invoice, charge, reason, and supporting details.
- Chargebacks may delay service changes, credits, or refund processing while the payment processor reviews the dispute.
